Shipping & Delivery Policy

Last Updated: November 3, 2026

At Zyroniix, we aim to make delivery arrangements clear and convenient. This policy explains where we ship, the available delivery services, shipping charges, order preparation periods, tracking procedures, and how we assist with delivery problems.

Zyroniix is owned and operated by Hainan Chuwei Network Technology Co., Ltd.

1. Shipping Destinations

We currently provide shipping services to customers in the United States.

Available delivery methods and applicable charges may depend on the destination address and the products in your order.

The available shipping options will be displayed during checkout before payment is completed.

Please review your delivery information carefully, including your street address, apartment or unit number, city, state, and ZIP code.

2. Available Shipping Methods and Charges

We currently provide three shipping options for eligible orders.

Standard Shipping

• Shipping Fee: $5.99 USD.

• Estimated Transit Time: 5–8 business days after dispatch.

This is a paid standard delivery option. The applicable fee will be displayed during checkout.

Expedited Shipping

• Shipping Fee: $20.00 USD.

• Estimated Transit Time: 1–2 business days after dispatch.

This optional service is available for customers who prefer a faster delivery method. Availability will be confirmed during checkout.

Free Shipping

• Shipping Fee: Free.

• Order Requirement: Orders totaling $29.00 USD or more.

• Estimated Transit Time: 10–15 business days after dispatch.

Orders below the $29.00 USD threshold do not qualify for this free delivery option.

Free Shipping is a separate delivery method with its own estimated transit period. Customers should review the available methods and select their preferred option during checkout.

3. Order Processing Time

Most orders are processed within 1–3 business days after payment confirmation.

This preparation period generally includes:

• Reviewing and confirming order details;

• Checking product availability;

• Preparing the purchased items;

• Packing and arranging dispatch.

Processing time is separate from the estimated transit period.

Weekends and applicable public holidays are not counted as business days.

If an inventory or operational issue affects the expected dispatch schedule, we will contact you with an update and explain the available arrangements.

4. Estimated Delivery Schedule

The following table summarizes our current processing and delivery estimates.

Shipping Method	Shipping Fee	Processing Time	Transit Time
Standard Shipping	$5.99	1–3 business days	5–8 business days
Expedited Shipping	$20.00	1–3 business days	1–2 business days
Free Shipping	Free on orders $29+	1–3 business days	10–15 business days

Delivery estimates begin after dispatch, not when the order is placed.

These periods are estimates rather than guaranteed arrival dates. Carrier capacity, weather, holidays, and other circumstances may affect the actual delivery schedule.

5. Fulfillment and Shipping Origin

Orders may be prepared through our own facilities or third-party fulfillment partners, depending on inventory availability and operational arrangements.

As a result, the actual dispatch location may differ from our registered business address.

We aim to provide accurate shipment information and will not represent an order as being shipped from a particular local warehouse unless that is actually the case.

6. Shipping Confirmation and Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing the available tracking information.

Please allow some time for the carrier to scan the parcel and activate the tracking record.

If you have not received a shipping notification or your tracking information has not changed for an extended period, contact service@zyroniix.com.

To help us locate your shipment, please provide:

• Your order number;

• The email address used during checkout;

• Your tracking number, if available.

7. Delivery Address Changes

If you discover an error in your shipping address after placing an order, contact us as soon as possible.

We will check whether the information can be corrected before dispatch. However, address changes cannot be guaranteed after fulfillment preparation has started or the parcel has been handed to the carrier.

If a delivery problem results from incorrect information supplied by the customer, we will review the circumstances and explain any applicable additional charges before proceeding.

Customers will not be charged additional shipping expenses for addressing or fulfillment mistakes caused by us.

8. Delayed Deliveries

If your order has not arrived within the estimated delivery period, please contact our customer support team.

Send an email to service@zyroniix.com with your order number and tracking details.

We will review the shipment information and contact the relevant carrier or fulfillment partner when necessary.

Our team will assist with the investigation and explain the available next steps.

9. Lost or Missing Parcels

If your tracking information indicates that a parcel may have been lost, or the shipment has stopped moving for an unusually long period, please notify us.

We will investigate the matter with the relevant shipping provider.

If a shipment is confirmed lost during transit, we will arrange an appropriate replacement or refund without additional cost to the customer.

For an approved full-order refund resulting from a confirmed lost shipment, any original shipping fee paid will also be refunded.

10. Tracking Shows Delivered but the Package Is Missing

If your tracking page shows that a package was delivered but you have not received it, we recommend checking:

• Your mailbox, porch, entrance, or designated delivery area;

• Your building's reception desk or parcel room;

• Whether a household member or neighbor accepted the delivery;

• Any delivery notice or photograph supplied by the carrier.

If the parcel remains missing, contact us with your order number and tracking information.

We will review the available delivery records and help investigate the situation. A carrier's "Delivered" status alone will not automatically prevent us from reviewing your inquiry.

11. Damaged Packages or Products

If an everyday product arrives damaged, defective, or otherwise different from what you ordered, please contact us.

Provide your order number, a description of the issue, and photographs of the product or packaging where available.

After reviewing the information, we will offer an appropriate solution, which may include a replacement, refund, or return arrangement without additional cost.

Where a return is necessary because of such an issue, we will arrange or cover the required return shipping.

12. Undeliverable or Refused Shipments

If a parcel is refused or returned to the fulfillment provider as undeliverable, please contact our customer support team.

We will review the reason for the unsuccessful delivery and explain the available options.

Where the problem results from incorrect customer-provided information or a refusal unrelated to a product or service issue, additional shipping or return expenses may be the customer's responsibility.

Any applicable charges or refund adjustments will be explained before an arrangement is made.

If the delivery problem results from our fulfillment error or a carrier issue, we will provide an appropriate resolution based on the circumstances.

Refusing a parcel does not automatically complete a return or initiate a refund. Please contact us and follow the procedures in our Return & Refund Policy.

13. Cancellations, Returns, and Refunds

If you wish to cancel an order, please contact us as early as possible so we can check whether dispatch can still be stopped.

For cancellations successfully confirmed before dispatch:

• No cancellation fee will be charged;

• The full amount paid will be refunded;

• Any original shipping fee paid will be included.

After dispatch, eligible return requests may be submitted within 90 calendar days after delivery, subject to our Return & Refund Policy.

Approved refunds are processed within the applicable 5–10 business day period:

• Following confirmation of a successful pre-dispatch cancellation;

• After an approved return has been received and inspected;

• After approval of a refund that does not require the product to be returned.

Your payment provider or bank may require additional time to display the refunded funds.

14. Contact and Business Information

For questions about shipping methods, delivery estimates, tracking, or fulfillment, please contact:

Brand Name: Zyroniix

Company Name: Hainan Chuwei Network Technology Co., Ltd.

Email: service@zyroniix.com

Phone: +86 18997169226

Business Address:

Room 708, 7th Floor, Tower A, Zhaoshang Yazhou Bay Free Trade Center, Yazhou District, Sanya City, Hainan Province, China.

When contacting us about an existing purchase, please include your order number and checkout email address.

Please do not send returned products to our business address unless our customer support team has specifically authorized it.